1300 992 007

Credit Guide for DirectMoney Finance Pty Ltd

ACN 119 503 221

Australian Credit Licence 458572

This document provides information about the loans provided by us. We are licensed to provide loans under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

DirectMoney is committed to operating as a good corporate citizen. This includes having and implementing an industry recognised dispute resolution framework and we have appointed a senior manager specifically to handle any problems you may have while a customer of DirectMoney.

Under the NCCP Act, we are obliged to ensure that any loan that we provide to you is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan is not unsuitable. The law requires us to:

  • make reasonable inquiries about your requirements and objectives;
  • make reasonable inquiries about your financial situation;
  • take reasonable steps to verify that financial situation.

Providing a loan will be regarded as unsuitable if at the time of the assessment it seems likely that when the loan is made:

  • you could not pay or could only pay the monthly instalments with substantial hardship;
  • the loan provided will not meet your requirements and objectives.

For example, if you can only repay the loan by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is therefore very important that the information you provide to us is accurate.

If you ask us, we must provide you with a copy of our credit assessment of your application at any time up to seven years from the date of the loan contract. We are only required to give you a copy of the credit assessment if you enter into a loan contract.

Our internal dispute resolution scheme

We hope you are pleased with our loan product and our service, but if you have any complaints you should notify us by contacting our Dispute Resolution Officer by:

  • telephoning : 1300 992 007
  • e-mailing : contact@directmoney.com.au
  • writing to : DirectMoney, attention : Dispute Resolution Officer, Suite 33, Level 8, 58 Pitt St, Sydney, NSW 2000

or by speaking to any representative of our business who will refer you to the Dispute Resolution Officer, contact details of whom are shown above.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

Our external dispute resolution scheme

It is DirectMoney’s policy to address all disputes in terms of policies and procedures maintained by an ASIC approved dispute resolution scheme. If after being in touch with our Dispute Resolution Officer as outlined above, and if we do not reach agreement on your complaint, you may be able to refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is Credit and Investments Ombudsman Ltd (CIO), Reply Paid 252, South Sydney, NSW 1234, phone: 1800 138 422, fax: 02 9273 8440, email: complaints@cio.org.au, www.cio.org.au. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Things you should know

We don’t provide legal or financial advice. It is important that you understand your legal obligations under the loan, and the financial consequences.

Before you accept your loan offer, make sure you read the loan agreement carefully to understand the full details, costs and ramifications of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.

Questions?

If you have any questions about this Credit Guide or anything else about our products or services, please just ask at any time on the contact details provided above. We’re here to be of service and to ensure you are fully satisfied with your dealings with us.

FEATURED IN

Registered member of the Credit Ombudsman Service for dispute resolution | Partnered with Equifax Pty Ltd. for credit reporting | Full-site HTTPS, AES-256 data encryption.

&: Excludes any additional fees that may apply.

#: The rate offered to consumers is based on DirectMoney's credit assessment. More Information

The results from loan calculator are for purposes of illustration only and do not constitute an offer of credit. All applications for credit are subject to DirectMoney's normal credit approval criteria.

1: This rate applies only to borrowers with excellent credit histories. DirectMoney will also offer loans at higher rates to applicants with good histories, but do not meet the requirements for our lowest rates. Click here to view our full rates table.

2: Comparison rate(s) based on $10,000 unsecured loan, fixed over 3 years, with monthly repayments.

3: Comparison rate(s) based on $30,000 unsecured loan, fixed over 5 years, with monthly repayments.

* WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan